China Consumers Association announces that the manufacturers' response to the overlord clause is different


At the end of last year, the China Consumers Association announced the top ten “overlord clauses” implied in the car-in-car documents and issued “Advisory Correction Letters” to 24 manufacturing companies (including 47 car brands). Two months later, according to the reporter's understanding, the reaction of various auto makers is uneven, and the "corrective" action is proceeding very slowly.
The reporters interviewed dealers, consumers, and after-sales service departments of OEMs. The overall feeling is that consumers are enthusiastic, dealers are lukewarm, and after-sales services are waiting...

The dealer declined to answer this article. The reporter interviewed a number of specially appointed dealers and maintenance stations in the capital. Most of the replies received were known through the media and TV. However, neither the written letter nor the letter of the association was seen. The written materials to the OEM were still sold and repaired according to the requirements of the OEM. The reporter wanted to ask them to talk about the terms of the article. All of them unilaterally refused.
Consumers look forward to the implementation of the Spring Festival as soon as possible. The reporter asked the general public who had cars and prepared to buy cars in the motor vehicle market in the Asian Games Village. Sixty percent of them know this clause. They all express their support and hope to implement it as soon as possible. A Bora car owner said his dissatisfaction: maintenance and repairs are still five or six hundred yuan, if you catch up with a replacement or maintenance projects, 1,000 yuan can not beat, more expensive than other cars more than doubled. “Although the services of the various repair stations are very good now, but the price is too high is also difficult for us to hide. Not to specify the repair station afraid to put on fakes, suffer losses, to specify the repair station is too expensive, really can not afford a lot. We hope they (host factories or service stations) will lower prices by a fraction of the profits that we can make and we can afford them. Now that we don't all talk about a win-win situation, we can really achieve a win-win situation."
Different after-sales service responses The reporter called the Guangzhou Honda after-sales service department. The reporter asked if he knew the terms. The answer was that he did not receive a notice from the main engine plant; the reply from the Changan Automobile Service Department did not receive any response from the OEM. Notice, but know this matter, and stressed that they attach great importance to after-sales service; Nanjing Fiat after-sales service department also did not receive a notice from the host plant, but stressed that this year will attach importance to and strengthen after-sales service work.
The reporter called the service department of Shanghai Volkswagen Automotive Sales Co., Ltd., and the person in charge of a surnamed Ma replied: Carefully read the announcement issued by the China Consumers Association and combined the Consumer Protection Law and the Product Quality Law. Check with the instruction manual. However, he also stated that as of yet, he has not received instructions from his superiors. He also stressed that Shanghai Volkswagen will be this year as "increasing consumer satisfaction" years. This year's theme is to provide quality services and improve customer satisfaction. He hopes that consumers can provide him with more information so that they can improve their after-sales service in a timely manner.
When the three manufacturers took the lead in action, the reporter called the China Consumers Association. The answer was: Some companies have responded to the China Consumers Association and expressed their willingness to conduct detailed analysis of specific terms, including Shanghai GM, Chongqing Changan, and Shanghai Volkswagen. It expressed its willingness to work together with relevant departments such as China Consumers Association to discuss the amendment of the accompanied vehicle documents, while other companies did not see any response. (Ma month month)
There is a total of 10 items in the car-in-car document identified by China Consumers Association that harm the rights and interests of consumers. 1 The ultimate responsibility of manufacturers is to repair products;
2 In no case shall the company's data, illustrations and instructions be used as a legal basis for any request to the company;
3 The final interpretation right belongs to the manufacturer;
4 The manufacturer does not bear the quality guarantee responsibility for the wearing parts;
5 Indirect losses incurred for quality assurance, producers are not liable;
6 can only be repaired at the manufacturer's designated point; not at the designated point of maintenance, the manufacturer does not assume the responsibility of quality assurance;
7 The consumer has carried out any car modification without authorization, and the manufacturer will not undertake the quality guarantee;
8 Parts warranty period is not delayed;
9 The instruction manual does not match with the car;
10 Specify sales components. J015
List of car documents collected by car-car document review activities (24 manufacturers, 47 car brands)
First, FAW-Volkswagen 1, Bora 2, Audi 3, Jetta 4, Jiabao II, FAW Group 5, Mazda 6, Red Flag
Third, Tianjin FAW 7, Vios IV, FAW Toyota 8, LAND CRUISER (land cruiser)
V. Honda 9, CR-V 10, Legend 11, Civic 12, Stream
Sixth, Shanghai Volkswagen 13, Santana "travel sedan" 14, Santana 2000 15, Passat 16, Polo 7, Shanghai GM 17, Buick "Regal" 18, Buick 19, Saiou VIII, Japan Toyota 20, Lexus LS430 21, Lexus IS20022 , CAMRY (Camry)
Nine, Sichuan Toyota 23, PRADO (Overbearing)
X. Shenyang Brilliance Jinbei 24, Jinbei Haishi Eleven, Aeolus Automobile Co., Ltd. 25, Bluebird XII, Ford Motor Co., Ltd. China 26, Ford 27, Mondeo XIII, Nanjing Fiat 28, Palio XIV, Hebei Zhongxing Automobile 29, Zhongxing Automobile 15, Xi'an Qinchuan 30, Qinchuan·. Fourteen, Beijing Futian 31, Scenic Sea Lion BJ6486
17. Changan Suzuki 32, Antelope 33, Alto XVIII, Qingling Automobile Co., Ltd. 34, Isuzu-TF Series XIX, Beijing Hyundai 35, Sonata Twenty, Liuzhou Wuling 36, Wuling Automobile 21, Shenlong Automobile Co., Ltd. Company 37, Citroen 38, Sarah Picasso 39, Elysee Twenty-two, Tianjin Automotive Industry Sales Co., Ltd. 40, Xiali TJ7136 41, Xiali 1.3L Series EFI Cars 42, Xiali 1L Series EFI Cars 23, Jiangsu Province Yueda KIA 43, Yueda Kia 24, Zhejiang Geely Industry Co., Ltd. 44, US-Japan MR6370X1 45, U.S. Japan MR6370A1 46, U.S. Japan MR7130X1 47, U.S. Japan MR7130A1J015

At the end of last year, the China Consumers Association announced the top ten “overlord clauses” implied in the car-in-car documents and issued “Advisory Correction Letters” to 24 manufacturing companies (including 47 car brands). Two months later, according to the reporter's understanding, the reaction of various auto makers is uneven, and the "corrective" action is proceeding very slowly.
The reporters interviewed dealers, consumers, and after-sales service departments of OEMs. The overall feeling is that consumers are enthusiastic, dealers are lukewarm, and after-sales services are waiting...
The dealer declined to answer this article. The reporter interviewed a number of specially appointed dealers and maintenance stations in the capital. Most of the replies received were known through the media and TV. However, neither the written letter nor the letter of the association was seen. The written materials to the OEM were still sold and repaired according to the requirements of the OEM. The reporter wanted to ask them to talk about the terms of the article. All of them unilaterally refused.
Consumers look forward to the implementation of the Spring Festival as soon as possible. The reporter asked the general public who had cars and prepared to buy cars in the motor vehicle market in the Asian Games Village. Sixty percent of them know this clause. They all express their support and hope to implement it as soon as possible. A Bora car owner said his dissatisfaction: maintenance and repairs are still five or six hundred yuan, if you catch up with a replacement or maintenance projects, 1,000 yuan can not beat, more expensive than other cars more than doubled. “Although the services of the various repair stations are very good now, but the price is too high is also difficult for us to hide. Not to specify the repair station afraid to put on fakes, suffer losses, to specify the repair station is too expensive, really can not afford a lot. We hope they (host factories or service stations) will lower prices by a fraction of the profits that we can make and we can afford them. Now that we don't all talk about a win-win situation, we can really achieve a win-win situation."
Different after-sales service responses The reporter called the Guangzhou Honda after-sales service department. The reporter asked if he knew the terms. The answer was that he did not receive a notice from the main engine plant; the reply from the Changan Automobile Service Department did not receive any response from the OEM. Notice, but know this matter, and stressed that they attach great importance to after-sales service; Nanjing Fiat after-sales service department also did not receive a notice from the host plant, but stressed that this year will attach importance to and strengthen after-sales service work.
The reporter called the service department of Shanghai Volkswagen Automotive Sales Co., Ltd., and the person in charge of a surnamed Ma replied: Carefully read the announcement issued by the China Consumers Association and combined the Consumer Protection Law and the Product Quality Law. Check with the instruction manual. However, he also stated that as of yet, he has not received instructions from his superiors. He also stressed that Shanghai Volkswagen will be this year as "increasing consumer satisfaction" years. This year's theme is to provide quality services and improve customer satisfaction. He hopes that consumers can provide him with more information so that they can improve their after-sales service in a timely manner.
When the three manufacturers took the lead in action, the reporter called the China Consumers Association. The answer was: Some companies have responded to the China Consumers Association and expressed their willingness to conduct detailed analysis of specific terms, including Shanghai GM, Chongqing Changan, and Shanghai Volkswagen. It expressed its willingness to work together with relevant departments such as China Consumers Association to discuss the amendment of the accompanied vehicle documents, while other companies did not see any response. (Ma month month)
There is a total of 10 items in the car-in-car document identified by China Consumers Association that harm the rights and interests of consumers. 1 The ultimate responsibility of manufacturers is to repair products;
2 In no case shall the company's data, illustrations and instructions be used as a legal basis for any request to the company;
3 The final interpretation right belongs to the manufacturer;
4 The manufacturer does not bear the quality guarantee responsibility for the wearing parts;
5 Indirect losses incurred for quality assurance, producers are not liable;
6 can only be repaired at the manufacturer's designated point; not at the designated point of maintenance, the manufacturer does not assume the responsibility of quality assurance;
7 The consumer has carried out any car modification without authorization, and the manufacturer will not undertake the quality guarantee;
8 Parts warranty period is not delayed;
9 The instruction manual does not match with the car;
10 Specify sales components. J015
List of car documents collected by car-car document review activities (24 manufacturers, 47 car brands)
First, FAW-Volkswagen 1, Bora 2, Audi 3, Jetta 4, Jiabao II, FAW Group 5, Mazda 6, Red Flag
Third, Tianjin FAW 7, Vios IV, FAW Toyota 8, LAND CRUISER (land cruiser)
V. Honda 9, CR-V 10, Legend 11, Civic 12, Stream
Sixth, Shanghai Volkswagen 13, Santana "travel sedan" 14, Santana 2000 15, Passat 16, Polo 7, Shanghai GM 17, Buick "Regal" 18, Buick 19, Saiou VIII, Japan Toyota 20, Lexus LS430 21, Lexus IS20022 , CAMRY (Camry)
Nine, Sichuan Toyota 23, PRADO (Overbearing)
X. Shenyang Brilliance Jinbei 24, Jinbei Haishi Eleven, Aeolus Automobile Co., Ltd. 25, Bluebird XII, Ford Motor Co., Ltd. China 26, Ford 27, Mondeo XIII, Nanjing Fiat 28, Palio XIV, Hebei Zhongxing Automobile 29, Zhongxing Automobile 15, Xi'an Qinchuan 30, Qinchuan·. Fourteen, Beijing Futian 31, Scenic Sea Lion BJ6486
17. Changan Suzuki 32, Antelope 33, Alto XVIII, Qingling Automobile Co., Ltd. 34, Isuzu-TF Series XIX, Beijing Hyundai 35, Sonata Twenty, Liuzhou Wuling 36, Wuling Automobile 21, Shenlong Automobile Co., Ltd. Company 37, Citroen 38, Sarah Picasso 39, Elysee Twenty-two, Tianjin Automotive Industry Sales Co., Ltd. 40, Xiali TJ7136 41, Xiali 1.3L Series EFI Cars 42, Xiali 1L Series EFI Cars 23, Jiangsu Province Yueda KIA 43, Yueda Kia 24, Zhejiang Geely Industry Co., Ltd. 44, US-Japan MR6370X1 45, U.S. Japan MR6370A1 46, U.S. Japan MR7130X1 47, U.S. Japan MR7130A1J015


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