Toyota's prosecution of the lawsuit through the formal replacement of the engine did not even mark the engine number, so that Toyota once again "to blame the upper body."
Recently, Hu Bing, who has not obtained any solution, will Xi'an Huatong Toyota Motor Service Co., Ltd. and even the same steam Toyota Motor Sales Co., Ltd. to court. On the afternoon of August 22, Xi'an Yanta District Court heard the case.
After experiencing numerous "recalls" incidents, Toyota is trying to maintain its position in the industry. However, frequent quality problems and falling sales have made this industry giant appear to be overwhelmed. This engine may cause problems. The Toyota car in 2011 was even more exhausted.
The inexplicable engine story begins six years ago.
Hu Bing, who lives in Xi'an, purchased a Toyota Crown Car in Xi'an Huatong Toyota Motor Service Co., Ltd. in 2005. When the vehicle was driven to 12,000 kilometers, Hu Bing accidentally discovered the problem of oil leakage in the engine.
As a result, Hu Bing, through consultation with Xi'an Huatong Toyota Motor Co., Ltd., obtained free maintenance services provided by Huatong Toyota on December 2, 2005. The service content is after the FAW Toyota Sales Company's permission, Huatong Toyota will replace the oil leakage engine with a new engine.
But the problem is far from simple. In June 2007, Hu Bing’s engine that had been replaced again showed another problem of oil leakage. The result of the accident was the same as last time. After Hu Bing negotiated with Xi'an Huatong Toyota Motor Service Co., Ltd. and FAW Toyota Motor Sales Co., Ltd., he replaced the engine for Hu Bing for free.
Three years later, in June 2010, Hu Bing went through a vehicle registration change process by chance, and discovered that the engine that was replaced for the second time in 2007 had no important information such as engine number and origin.
Therefore, Hu Bing suspected that Toyota used a used or refurbished engine during this maintenance. A reporter from China Enterprise News contacted Hu Bing, the party member of the case, trying to understand whether Toyota had such behavior.
In an interview with a reporter from the China Enterprise News, Hu Bing believes that the 4S shop does not have the right to replace the engine. It was replaced after Toyota's permission. That is, when the engine was replaced for the second time, Huatong Toyota Motor Service Co., Ltd. got Toyota. The company's permission, and the engine was all delivered to Toyota Huatong through Toyota, before the installation by Huatong Toyota.
However, there is no guarantee for the quality of this engine. Today, Hu Bing still has not received any legal procedures for the replacement of the passenger car engine provided by Toyota, including certification materials such as certification.
Hu Bing also emphasized to reporters: "In the two procedures before and after, there is no clear description of the engine number."
A reporter from China Enterprise News contacted the relevant person in charge of Shaanxi Huatong Toyota Motor Service Co., Ltd. When asked about relevant issues, he received an answer that could not be answered by the interview. He said that the case had entered the judicial process and the court would make a judgment. Accept any interview.
Suspected of suspicion of why the engine number did not appear on the engine, Xi'an Huatong Toyota Company has given such a reply, "because Hu Bing's first engine replacement time is very tight, so directly from the production line transferred to a total loading The engine was replaced by an engine that was supplied by parts for more than 20 days at the time of the second replacement. Because the two engines had different sources, the first was numbered and the second was not numbered.â€
The reporter transferred to an insider who was familiar with the 4S shop business and asked him about the situation. According to him, there is no engine number, indicating that the engine is not the original but assembled, if it is the original engine, even if the replacement assembly, the manufacturer will give recovery engine number. If it is not the original engine, there will be no engine number, because Toyota's coders are not available on the market. The original engine and the assembled engine are quite different in quality and price.
The reporter found on the maintenance records provided by Hu Bing that when Hu Bing first replaced the engine, it cost a total of 122,367 yuan. When the engine was replaced a second time, it cost a total of 78,200 yuan, a difference of more than 40,000 yuan.
The appearance of this situation is exactly the same as what the industry insiders told reporters. The source said, "Basically, it is certain that the replacement engine is assembled, not the original one. The 4S shop itself earns a high profit from it. It should be a fraud."
"There is no such situation." However, when this reporter made a question about Hu Bing, the party member of the case, he received a different answer.
Hu Bing explained that “4S stores can only be replaced after consulting Toyota. In the process of replacing engines, all costs are paid by FAW Toyota. 4S shops do not need to do these things, and it is difficult for 4S shops to refurbish and assemble themselves. After the 4S shop had been stolen and was discovered by Toyota, it would certainly not continue to cooperate with the store. There is no need to take this risk."
For the difference between the two maintenance prices, Xi'an Huatong's explanation is this: “The components of the two engine replacements are divided into different types, and the two materials have different parts and components. The names are different. And, the first time the replacement The engine is an engine with various accessories tuned from the production line, and the second is an engine without accessories."
The above-mentioned person in the industry told reporters that "Toyota factory is definitely not committing the kind of low-level mistake of forgetting the engine number. What's more, there is no engine number, and the factory cannot be produced at all."
“Don’t say that replacing the engine assembly means replacing the mid-cylinder. The engine number should also be sent back. The engine is produced by a number of Toyota-approved accessory manufacturers. After production, the components will go to the Toyota Plant and be assembled into an assembly. , and then coding is in the original factory. Is generally assembled in the original domestic engine, even if it is assembled in the Japanese Toyota plant is the original import assembly back also has the engine number."
Engine replenishment without number?
The industry insiders who knew so much about the 4S shop alluded to the fact that the 4S shop had used a tamper-evident arrangement to cause the engine to have no engine number, and the party’s Hu Bing said it was caused by Toyota Motor. What about Toyota's reply?
In November 2010, Hu Bing once lodged a complaint with Auto Complaint. He hoped to get Toyota's answer. FAW Toyota gave such a reply: “As confirmed, the engines that supply parts are all without numbers. The owner can go to the car. The police will make up."
Regarding Toyota’s statement, Hu Bing said, “According to the relevant documents, it should not be handled by myself. It is not my fault. Toyota should print the engine number.â€
In an interview with reporters, the above-mentioned industry insiders stated that “this reason is a bit far-fetched, and the number that the user himself has to call out is definitely different from the original number of the vehicle. The vehicle management office will not recognize it. Therefore, the user himself It is impossible for the situation of the marking number to appear. It is only an excuse for Toyota."
When the reporter contacted the lawyer of FAW Toyota in this case, the other party did not accept any interview for the moment because the case had already entered the judicial procedure.
The reporter learned from the interview that foreign companies like Toyota are generally supervised by the Ministry of Commerce and the Ministry of Industry and Information Technology. However, due to the weak penalties in our country, the cost of illegal activities of these foreign companies appears to be very small.
Another industry insider who was inconvenient to disclose his name told reporters: "In theory, foreign-funded enterprises are treated equally with domestic companies, but the penalties are very weak. The previous Toyota brake problem was in the United States to reconcile, repair and give the owners to the government. There was a huge fine, but our Carrefour price fraud was only fined 500,000 yuan. The illegal cost is very small, and so is Conoco, Bohai Bay."
Recently, Hu Bing, who has not obtained any solution, will Xi'an Huatong Toyota Motor Service Co., Ltd. and even the same steam Toyota Motor Sales Co., Ltd. to court. On the afternoon of August 22, Xi'an Yanta District Court heard the case.
After experiencing numerous "recalls" incidents, Toyota is trying to maintain its position in the industry. However, frequent quality problems and falling sales have made this industry giant appear to be overwhelmed. This engine may cause problems. The Toyota car in 2011 was even more exhausted.
The inexplicable engine story begins six years ago.
Hu Bing, who lives in Xi'an, purchased a Toyota Crown Car in Xi'an Huatong Toyota Motor Service Co., Ltd. in 2005. When the vehicle was driven to 12,000 kilometers, Hu Bing accidentally discovered the problem of oil leakage in the engine.
As a result, Hu Bing, through consultation with Xi'an Huatong Toyota Motor Co., Ltd., obtained free maintenance services provided by Huatong Toyota on December 2, 2005. The service content is after the FAW Toyota Sales Company's permission, Huatong Toyota will replace the oil leakage engine with a new engine.
But the problem is far from simple. In June 2007, Hu Bing’s engine that had been replaced again showed another problem of oil leakage. The result of the accident was the same as last time. After Hu Bing negotiated with Xi'an Huatong Toyota Motor Service Co., Ltd. and FAW Toyota Motor Sales Co., Ltd., he replaced the engine for Hu Bing for free.
Three years later, in June 2010, Hu Bing went through a vehicle registration change process by chance, and discovered that the engine that was replaced for the second time in 2007 had no important information such as engine number and origin.
Therefore, Hu Bing suspected that Toyota used a used or refurbished engine during this maintenance. A reporter from China Enterprise News contacted Hu Bing, the party member of the case, trying to understand whether Toyota had such behavior.
In an interview with a reporter from the China Enterprise News, Hu Bing believes that the 4S shop does not have the right to replace the engine. It was replaced after Toyota's permission. That is, when the engine was replaced for the second time, Huatong Toyota Motor Service Co., Ltd. got Toyota. The company's permission, and the engine was all delivered to Toyota Huatong through Toyota, before the installation by Huatong Toyota.
However, there is no guarantee for the quality of this engine. Today, Hu Bing still has not received any legal procedures for the replacement of the passenger car engine provided by Toyota, including certification materials such as certification.
Hu Bing also emphasized to reporters: "In the two procedures before and after, there is no clear description of the engine number."
A reporter from China Enterprise News contacted the relevant person in charge of Shaanxi Huatong Toyota Motor Service Co., Ltd. When asked about relevant issues, he received an answer that could not be answered by the interview. He said that the case had entered the judicial process and the court would make a judgment. Accept any interview.
Suspected of suspicion of why the engine number did not appear on the engine, Xi'an Huatong Toyota Company has given such a reply, "because Hu Bing's first engine replacement time is very tight, so directly from the production line transferred to a total loading The engine was replaced by an engine that was supplied by parts for more than 20 days at the time of the second replacement. Because the two engines had different sources, the first was numbered and the second was not numbered.â€
The reporter transferred to an insider who was familiar with the 4S shop business and asked him about the situation. According to him, there is no engine number, indicating that the engine is not the original but assembled, if it is the original engine, even if the replacement assembly, the manufacturer will give recovery engine number. If it is not the original engine, there will be no engine number, because Toyota's coders are not available on the market. The original engine and the assembled engine are quite different in quality and price.
The reporter found on the maintenance records provided by Hu Bing that when Hu Bing first replaced the engine, it cost a total of 122,367 yuan. When the engine was replaced a second time, it cost a total of 78,200 yuan, a difference of more than 40,000 yuan.
The appearance of this situation is exactly the same as what the industry insiders told reporters. The source said, "Basically, it is certain that the replacement engine is assembled, not the original one. The 4S shop itself earns a high profit from it. It should be a fraud."
"There is no such situation." However, when this reporter made a question about Hu Bing, the party member of the case, he received a different answer.
Hu Bing explained that “4S stores can only be replaced after consulting Toyota. In the process of replacing engines, all costs are paid by FAW Toyota. 4S shops do not need to do these things, and it is difficult for 4S shops to refurbish and assemble themselves. After the 4S shop had been stolen and was discovered by Toyota, it would certainly not continue to cooperate with the store. There is no need to take this risk."
For the difference between the two maintenance prices, Xi'an Huatong's explanation is this: “The components of the two engine replacements are divided into different types, and the two materials have different parts and components. The names are different. And, the first time the replacement The engine is an engine with various accessories tuned from the production line, and the second is an engine without accessories."
The above-mentioned person in the industry told reporters that "Toyota factory is definitely not committing the kind of low-level mistake of forgetting the engine number. What's more, there is no engine number, and the factory cannot be produced at all."
“Don’t say that replacing the engine assembly means replacing the mid-cylinder. The engine number should also be sent back. The engine is produced by a number of Toyota-approved accessory manufacturers. After production, the components will go to the Toyota Plant and be assembled into an assembly. , and then coding is in the original factory. Is generally assembled in the original domestic engine, even if it is assembled in the Japanese Toyota plant is the original import assembly back also has the engine number."
Engine replenishment without number?
The industry insiders who knew so much about the 4S shop alluded to the fact that the 4S shop had used a tamper-evident arrangement to cause the engine to have no engine number, and the party’s Hu Bing said it was caused by Toyota Motor. What about Toyota's reply?
In November 2010, Hu Bing once lodged a complaint with Auto Complaint. He hoped to get Toyota's answer. FAW Toyota gave such a reply: “As confirmed, the engines that supply parts are all without numbers. The owner can go to the car. The police will make up."
Regarding Toyota’s statement, Hu Bing said, “According to the relevant documents, it should not be handled by myself. It is not my fault. Toyota should print the engine number.â€
In an interview with reporters, the above-mentioned industry insiders stated that “this reason is a bit far-fetched, and the number that the user himself has to call out is definitely different from the original number of the vehicle. The vehicle management office will not recognize it. Therefore, the user himself It is impossible for the situation of the marking number to appear. It is only an excuse for Toyota."
When the reporter contacted the lawyer of FAW Toyota in this case, the other party did not accept any interview for the moment because the case had already entered the judicial procedure.
The reporter learned from the interview that foreign companies like Toyota are generally supervised by the Ministry of Commerce and the Ministry of Industry and Information Technology. However, due to the weak penalties in our country, the cost of illegal activities of these foreign companies appears to be very small.
Another industry insider who was inconvenient to disclose his name told reporters: "In theory, foreign-funded enterprises are treated equally with domestic companies, but the penalties are very weak. The previous Toyota brake problem was in the United States to reconcile, repair and give the owners to the government. There was a huge fine, but our Carrefour price fraud was only fined 500,000 yuan. The illegal cost is very small, and so is Conoco, Bohai Bay."
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