Among the many commercial vehicle companies in China, Jiangling Transit has a unique service level. According to a number of authoritative surveys, Chushun’s customer loyalty is much higher than the industry average, and over 85% of Transcend customers still choose to purchase Transit in the next purchase. In response, Jiangling Transit contributed to a high level of service system. Today, with the introduction of the high-end product V348, the service system of Quanshun has been fully updated again. For Jiangling Service, it is no longer an empty word for commercial vehicle customers to enjoy passenger car-like services.
As of the first half of 2008, Jiangling Motors had 306 maintenance outlets in its register, forming a dot-and-mesh layout with a maintenance center as its main body, covering all sales regions in the country. Years of hard work, high style, attentiveness and dedication have made JMC Cares a high standard service brand. The JMC Cares system is built in strict accordance with Ford Motor's globally implemented service standard model. Whether the SUP (Service Upgrading Process) or the CVP (Customer Satisfaction) is the same as Ford Motor's standards implemented in the European and American auto industry.
The high standard of service, derived from Jiangling's long-term emphasis on training the maintenance team. Every year, Jiangling will not hesitate to spend heavily on high-frequency personnel service training for maintenance outlets all over the country. Maintenance sites in remote and inaccessible areas can also apply for headquarters personnel training. In the annual technical exchanges and skill competitions, a large number of highly skilled maintenance professionals will emerge. High-efficiency skills training has greatly increased the rate of Jiangling's first-in-one repair. The rate of one-time repair of Jiangling Motors has reached above 95%, and it is second to none among domestic commercial vehicle companies. For the new listing of the new generation of Transit V348, Jiangling transferred special forces to set up a quick repair team, fast repair team not only shoulders the burden of training the network maintenance personnel, encountered difficult points network can not solve the problem, fast repair team will be within 24 hours Arrive and solve the problem quickly. Jiangling service personnel saved a lot of time and energy for their customers with superb technology and won a good reputation from customers. "JMC service, full care" has become the most powerful guarantee for customers when buying a car.
In the customer-oriented era, the position of after-sales service is increasing. The commercial vehicle industry is quietly undergoing a change from "get the product to the world" to "get the service to the world." Like the sales system reform carried out 10 years ago, Jiangling Motors, an introverted company with a forward-looking vision and an international perspective, has always been at the forefront of low-key but always at the forefront of the industry.
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